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The 6 Steps to Six Sigma Step 1Get the proper level of Six Sigma expertise at the executive level of the company. If the top leaders don't understand the advanced six sigma principles, the company has no shot to attain total quality. Multiple Channels, Multiple Times I've just been reading about the frustrations of a Human Resources manager. He's tired of having to answer the same questions about benefits over and over again. Innovation Management - Rigorous data analysis Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas. How to Meet Quality Standards with ISO 9001 In today's hectic business environment, it is vital that we are all on the same page, right? But how do we know if we meet those standards? 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